(“Terapatih, “we, “us, “our”) operates the website www.terapatih.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

We collect information that you provide directly to us, such as your name, phone number, email address, wedding or event date, service interests (custom tailoring, rental, ready-to-wear, booking enquiries), and any message or inquiry submitted through forms, WhatsApp, email, or other contact channels. We also collect limited technical information automatically, including IP address, browser/device information, pages visited, referral source, cookies, and advertising or analytics identifiers (for example, Meta Pixel events such as PageView and Lead).

We use this information to respond to enquiries and bookings, provide consultations and customer support, manage tailoring, rental, and delivery arrangements, improve the Site and user experience, measure advertising and marketing performance, prevent fraud, abuse, or security incidents, and comply with legal obligations.

Our Site may use cookies, analytics tools, and advertising pixels (including Meta/Facebook Pixel) to understand traffic, measure conversions, and improve advertising relevance. You can control cookies through your browser settings, but disabling cookies may affect some Site functionality.

We do not sell personal information. We may share information with service providers that help us operate the Site, communications, analytics, payments, hosting, or customer support; advertising and analytics partners for campaign measurement and conversion tracking; logistics or appointment providers where relevant to your booking or rental; and authorities where required by law or to protect rights, safety, and security.

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including business records, customer service, dispute resolution, legal, tax, and accounting obligations. Different categories of data may be retained for different periods.

If you are in Malaysia, the Personal Data Protection Act 2010 (PDPA) provides rights regarding access, correction, withdrawal of consent (subject to legal or contractual limitations), and complaint procedures. To exercise these rights, contact us using the details below.

The Site may contain links to third-party websites or services (for example, WhatsApp, Instagram, Facebook, or TikTok). We are not responsible for the privacy practices of those third parties, and their policies apply when you use those services.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date.

Contact: sales@needlenichemalaysia.com · +60 12-809 0749